Refund and Returns Policy

Effective Date: January 11, 2025

Introduction
Thank you for shopping at Auto Volt. We strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions regarding returns, exchanges, and refunds on purchases made through our website and in-store. Please review this policy carefully.

1. Eligibility for Returns
To be eligible for a return, the item must:

  • Be unused and in the same condition as you received it.
  • Be in its original packaging with all tags, labels, and accessories.
  • Be returned within 30 days of the purchase date, with proof of purchase (receipt or order confirmation).

2. Non-Returnable Items
The following items are non-returnable:

  • Gift cards
  • Clearance or sale items
  • Products that have been customized or modified
  • Opened items (if they are marked non-returnable)

3. How to Initiate a Return
To initiate a return, please:

  • Contact our Customer Service team at support@autovoltshop.com or call (212) 555-7890.
  • Provide details of the purchase and reason for the return.
  • Ship items back to us within 30 days of initiating the return, using your preferred shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days and applied to your original payment method. Please note:

  • Refunds do not include shipping fees unless the product was defective or incorrect.
  • Credit card refunds may take additional time to appear in your account, depending on your card provider.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at (212) 555-7890. Exchanges are subject to product availability.

6. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company; processing times vary.
  • If you still have not received your refund, contact us at support@autovoltshop.com.

7. Damaged or Defective Items
If you receive a damaged or defective item, notify us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

8. Sale Items
Only regular-priced items are eligible for returns. Unfortunately, items purchased on sale or clearance are non-refundable.

9. Additional Questions
For questions about this Refund and Returns Policy, feel free to contact us at: